The Pensions Advisory Service (TPAS)
Are you concerned about your pension, perhaps you had a pension and don't know where it is now? If you have any queries about pensions, The Pensions Advisory Service (TPAS) are the people to contact. TPAS is an independent non-profit organisation that provides free information and guidance on the whole spectrum of pensions, including state, company, personal and stakeholder schemes.
About The Pensions Advisory Service (TPAS)
They are an independent voluntary organisation that is grant-aided by the Department for Work and Pensions (DWP).
They provide information and guidance to members of the public on all pension matters, covering state, company, personal and stakeholder schemes.
They also help any member of the public who has a problem, complaint or dispute with their occupational or private pension arrangement. They do not deal with problems, complaints or disputes relating to state pensions.
The service is free and is provided by a nationwide network of volunteer advisers who are supported and augmented by technical and administrative staff based in London.
They are very proud of the calibre of our personnel. Their volunteers and pensions technical staff have many years of experience working in the pensions industry and have a wide range of professional qualifications.
The TPAS Helpline
TPAS operates a national telephone helpline, manned by pension professionals who will provide information and guidance on any aspect of occupational, personal, stakeholder and state pensions. It serves members of the public but not those acting in a professional capacity such as financial advisers, solicitors, scheme trustees, etc.
The helpline numbers are 0345 601 2923 and 0800 011 3797.
The pension helplines are open from 9am to 5pm, Monday to Friday. You can call outside of these times and leave a number for someone to call you back.
They are also available on webchat from 8am to 6:20pm Monday/Wednesday/Friday, 9am to 6.20pm Tuesday/Thursday and 9am to 1pm Saturday.
Call on 0345 601 2923 or 0800 011 3797
They regret, however, that they are unable to accept visitors at our office.
The Pensions Advisory Service Limited 11 Belgrave Road London SW1V 1RB.General 020 7630 2250 Fax 020 7592 7000
The Pensions Advisory Service (TPAS) is an independent body providing independent information and guidance on pension matters as well as providing support for the resolution of disputes in occupational and private pension arrangements.
TPAS does not provide regulated advice and any view or recommendation given by TPAS is an opinion in good faith on the basis of the documents and information made available. TPAS cannot be held responsible in law for opinions expressed, nor should any such opinion be regarded as grounds for legal action.
TPAS Limited. Company limited by guarantee. Registered in England No. 2459671. Registered Office as shown.