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Helpline: 0800 0699 784Email: office@thenationalcareline.org

The National Care Line provides a much needed service by giving support and information to older people, their carers and their families.

If you have found our information helpful or would like to make a contribution towards the service, please click on the Donate button below.

We receive no state funding so all contributions are very welcome to help ensure that the service is here for those in need. 


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We’re delighted to be a winner in the CARE Advice Awards 2015 for our helpful approach to offering advice on care. Sponsors Wright Hassell commend winners as “go to” sites for anyone needing information about care.

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Welcome to the National Careline

The National Careline is a not for profit company offering information about care and support for older people, their carers and their families.

The objective of the National Careline is to provide a portal that signposts users to various organisations including, Government departments and support networks to help create a clearer understanding of the care maze.

Topics include:

  • What help and type of help is available
  • Where to access help
  • Where to access financial support

The National Careline also provides a wealth of extra lifestyle information that users may find beneficial in their support and care of the older person.

Our service is free to all users

Our mission at The National Careline is to give you the help and support you need together with the information to plan ahead with confidence for the future.

Click here to read more about The National Careline and watch an interview with founder Barbara Davies


Want to find out more about the new Care Act?

Care and support statutory guidance changes for March 2016.

The National Care Line News

HMRC Scam Warning

HMRC Scam Warning - please be aware and warn others

Govt talks with DR UK and DBC on PIP mobility rules

Disability Rights UK welcomes the Governments agreement to hold urgent talks with us and the Disability Consortium on the fairness of the current PIP moving around descriptors.

Caring for the elderly far from home

Supporting older parents under normal circumstances is not without its challenges, but when you live some distance away, ensuring they get the care they need becomes a paramount concern.

Personal budgets changed my family's life but we had to fight hard to get them

Carer Sally Percival shared her experience of personal budgets with adult social care directors at the ADASS spring seminar

Council gave no good reason not to comply with top-up fee recommendations

Council gave no good reason not to comply with top-up fee recommendations

Tameside Council has been forced to publish a statement of non-compliance by the Local Goverment Ombudsman

Council disregard for Care Act triggers user-group complaint to CQC

Watchdog is considering information received on Norfolk council. Local authority disputes claims of unlawful care

Avoid threats and evidence your decisions on how to resolve continuing healthcare disputes with the NHS

Amid the lack of clarity about handling continuing care disputes between councils and NHS partners, dispute resolution specialist Clive Powell offers some ways forward

Flat-rate state pension: thousands of women to miss out

There are options if you're one of the thousands of people who will miss out on the full rate.

Pensioners set to get more than needed for 'decent' living standards

Pensioners are set to have 15 pounds more than they need each week to have a decent living standard in the next five years, according to new research.

Bricks, Mortar and Policy Perspectives for Intergenerational Living

Britain has an epidemic of loneliness. Intergenerational living can help ameliorate this for the old and for the young too. The post-war British home was based on the nuclear family. It was all about intimacy at a distance. But that is changing. What was long seen as a necessity is now becoming a positive choice for many.

Intergenerational living may offer emotional as well as financial stability, for example, grandparents often need company, but they can also help socialise difficult adolescents.

Bryan Sanderson, CBE, Chairman of the Home Renaissance Foundation

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