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Helpline: 0800 0699 784Email: office@thenationalcareline.org

The National Care Line provides a much needed service by giving support and information to older people, their carers and their families.

If you have found our information helpful or would like to make a contribution towards the service, please click on the Donate button below.

We receive no state funding so all contributions are very welcome to help ensure that the service is here for those in need. 


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We’re delighted to be a winner in the CARE Advice Awards 2015 for our helpful approach to offering advice on care. Sponsors Wright Hassell commend winners as “go to” sites for anyone needing information about care.

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Welcome to the National Careline

The National Careline is a not for profit company offering information about care and support for older people, their carers and their families.

The objective of the National Careline is to provide a portal that signposts users to various organisations including, Government departments and support networks to help create a clearer understanding of the care maze.

Topics include:

  • What help and type of help is available
  • Where to access help
  • Where to access financial support

The National Careline also provides a wealth of extra lifestyle information that users may find beneficial in their support and care of the older person.

Our service is free to all users

Our mission at The National Careline is to give you the help and support you need together with the information to plan ahead with confidence for the future.

Click here to read more about The National Careline and watch an interview with founder Barbara Davies


Want to find out more about the new Care Act? Download the factsheets on Part 1 of Care Act to see how the changes will affect you.

The National Care Line News

Avoid threats and evidence your decisions on how to resolve continuing healthcare disputes with the NHS

Amid the lack of clarity about handling continuing care disputes between councils and NHS partners, dispute resolution specialist Clive Powell offers some ways forward

Flat-rate state pension: thousands of women to miss out

There are options if you're one of the thousands of people who will miss out on the full rate.

Pensioners set to get more than needed for 'decent' living standards

Pensioners are set to have 15 pounds more than they need each week to have a decent living standard in the next five years, according to new research.

Bricks, Mortar and Policy Perspectives for Intergenerational Living

Britain has an epidemic of loneliness. Intergenerational living can help ameliorate this for the old and for the young too. The post-war British home was based on the nuclear family. It was all about intimacy at a distance. But that is changing. What was long seen as a necessity is now becoming a positive choice for many.

Intergenerational living may offer emotional as well as financial stability, for example, grandparents often need company, but they can also help socialise difficult adolescents.

Bryan Sanderson, CBE, Chairman of the Home Renaissance Foundation

Flat-rate state pension: what you need to know

Next year a flat-rate state pension will replace the existing two-tier system, but while its creation was hailed as a triumph, removing huge complexities and creating greater incentives to save into private pensions, the single-tier pension is now mired in criticism over the way it is being introduced.

Carers can easily boost their State Pension, don't miss out

Altmann: carers face state pension crisis

Reducing your risk of dementia

Reducing your risk of dementia

Long-term care cap pushed back to 2020

The Department of Health is delaying its plans to implement a 72,000 pounds cap on the cost of long-term care.

Teenager Develops New Alzheimer's Test Which Warns Of Disease Before Symptoms Even Occur

Teenager Develops New Alzheimer's Test Which Warns Of Disease Before Symptoms Even Occur

Law Commission unveils proposals for Deprivation of Liberty Safeguards replacement

Protective care scheme aims to cut bureaucracy and introduce more human rights protections into mainstream care management

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